Privacy Policy

Introduction:

Umbrella Tech AI Solutions ("Umbrella Tech," "we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our AI-powered solutions.

Information Collection and Use

Types of Information Collected:

Personal Information: Includes name, email address, contact details, and other identifiers.
Interaction Data: Call transcripts, SMS, email content, and survey responses.
Technical Information: IP addresses, browser types, device information, and usage data.
Aggregate Information: Usage statistics, accessed pages on our website, and non-identifiable behavioral data.

Purpose of Collection:

To enhance and provide our AI solutions.
For customer support, communication, and marketing (with consent).
To conduct research, analysis, and development for technological improvements.

Data Sharing and Disclosure:

With Service Providers: We share data with third parties who perform services on our behalf under confidentiality agreements.
Legal Compliance: We may disclose information to comply with laws, legal processes, or government requests.
Investigations and Safety: In cases of illegal activities, fraud, threats to safety, or violations of our Terms of Service.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the deal.
Consent-Based Sharing: With your consent, we may share your data with partners or third parties for specific purposes.

Data Security:
We employ industry-standard security measures to protect your data against unauthorized access, alteration, or destruction.

User Rights

Access and Control: You can access, correct, or delete your personal information.
Opt-Out and Consent Withdrawal: You can opt-out of marketing communications and withdraw consent for data processing.
Data Portability: We provide your data in a usable format upon request.
Complaints and Queries: Instructions for lodging complaints or queries regarding your data.

International Transfers
Your data may be processed in countries outside your jurisdiction, and we ensure adequate data protection measures in such cases.

Cookies and Tracking Technologies:
We use cookies and similar technologies for service functionality and user experience enhancement.

Data Storage & Third Party Transfer:
Our infrastructure services are hosted with Google Cloud. While we retain rights to our applications and databases, you maintain rights to your data.

Disclosure for Law Enforcement:
Under certain circumstances, we may be required to disclose your data in response to valid requests by public authorities, including for national security or law enforcement requirements.

Compliance with PIPEDA:
Umbrella Tech AI Solutions is dedicated to upholding the principles set forth by the Personal Information Protection and Electronic Documents Act (PIPEDA). We are accountable for all personal information in our possession, ensuring it is collected, used, disclosed, and retained responsibly and with explicit consent. We educate our staff about the importance of privacy and are committed to ensuring the protection of personal information in our care. Individuals have the right to access their personal information held by us, challenge its accuracy, and request its amendment as necessary. We are committed to maintaining transparent practices in the management of personal information, and we welcome inquiries from our users regarding our compliance with PIPEDA. Should you have any concerns or require clarification about your personal information, please contact our Privacy Officer at operations@umbrellatech.ai.

Changes to Privacy Policy:
We reserve the right to modify this policy. Changes will be posted on our website with an updated revision date.