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News & Updates

Umbrella Tech's new gen AI 2.0 brought to you by Umbrella R&D labs.

Speak to it in any language and accent!

 

Try it for yourself:

1 (825) 745 5420​

 

Please note this is on our development environment, you may experience some bugs. 

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Bringing the AI revolution to your doorsteps

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suit of AI powered solutions alongside AI omni channel agents help you revolutionize your processes

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Our AI Customer service agents replicate the human conversation experience.

Image by Steve Johnson

AI Powered Solutions

We have developed a suit of AI powered solutions alongside our AI omni channel agents to help you streamline and improve your processes.

Call Quality Scorecard - Call Calibrations
Conduct call quality audits and generate a scorecard on your contact center calls to ensure governance and regulations are met using our AI solution. The AI solution will review, transcribe calls and provide a detailed summary report outlining compliance, quality and KPIs based on your criteria.
Omni Channel AI Digital Customer Service Agent
AI-driven customer service agents excel in voice, chat, SMS, and email interactions, replicating human conversation with emotional intelligence and superior negotiation skills. Utilize hyper-realistic human voices to augment or scale your workforce with tireless AI support.
AI Speech Analytics
Governmental and various company compliance and regulation require calls be transcribed and specific keywords flagged for escalation. Umbrella Tech AI's uses intent recognition, where customer may reveal an intent without necessarily stating the flagged keyword. Umbrella Tech's AI can immediately escalate to management via various channels.
Verify Identity - Right Party Verification (RPV) & Fraud Prevention
Verify the identity of your customer or client based on stored information in your database before proceeding. Take it a step further and send an SMS with a code to the customer's phone number on file to to authenticate their identify and prevent fraud. 
Generate RFP, RFQ, RFI, CMS & audits
Let Umbrella Tech's AI fill out, process and complete your RFP, RFQ, RFI or audits with minimal involvement from your end. Simply feed Umbrella Tech's AI your company documentation, policy publications, FAQ etc. and it takes care of the rest.  The same applications and functionality can be leveraged by a Compliance Management System to automate filling out customer compliance questionnaire. 
Training Module
Transform agent training with Umbrella Tech's AI module. Engage your agents in realistic customer interactions AI simulations, building skills and ensuring compliance. Streamline training efficiently for effective results. Experience the future of training with Umbrella Tech AI.

Looking for Managed IT Services & Solutions ?

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Check out our sister company

Umbrella Tech IT Solutions

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