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Bringing the AI revolution to your doorsteps

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes

Our suite of AI powered solutions alongside AI omni channel agents help you revolutionize your processes
 
For Accounts Receivable & Collections and Customer Service
in Financial, BPO & Health (Medical & Dental) Sectors

RMA Receivable Management Association Canada
SOC2 certified
PCDI DSS certified
DSS Compliant
PIPEDA compliant
PIPEDA
HIPAA compliant
HIPAA

Welcome to Umbrella Tech AI Solutions

Canada’s leading Generative Artificial Intelligence (AI) partner for accounts receivable and customer service teams. We transform collections, service, quality assurance, and debtor engagement like never before.

End to End, Plug and Play
Our platform arrives ready to work with minimal overhead. It reaches your debtors, patients, or customers on every channel and feeds you real-time analytics on your operations.

A Voice Agent That Works Both Directions
Umbrella Tech’s AI Voice Agent natively handles inbound and outbound calls.
• Use our carrier-grade telephony for a true turnkey stack, or
• Bring Your Own Carrier / Bring Your Own Minutes (BYOC / BYOM).
Open SIP trunking and REST APIs let you slot Umbrella directly into existing PBXs, VoIP services, or cloud contact-centre platforms.

Built to Fit Your Ecosystem
Whether you run TCN, Five9, or any other major CCaaS, our integration layer snaps in quickly. Prefer a different carrier, a private VoIP network, or a hybrid mix? Our flexible architecture is ready.
 
Powered By Real Enterprise Generative AI
Unlike solutions that rely on rigid workflows or canned scripts, Umbrella Tech harnesses large language models (LLMs) that listen, understand, and engage like a human. Conversations stay dynamic, personalized, and fully compliant at scale.
Move past chatbots and step into intelligent, omnichannel engagement with inbound and outbound voice included only at Umbrella Tech.

Our Enterprise Generative - AI Products And Services

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Why Choose US

Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via
Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via

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Industries Leveraging Umbrella Tech for Collections

Our Gen - AI solutions are utilized in the following industries for accounts receivable, collections and automation

Dental - DSO

Telecommunication

Medical - MSO

Power & Utility

Financial Institutions

Insurance

Industries Leveraging Umbrella Tech for Customer Service

Our AI agents are leveraged for various customer service applications, augmenting contact centers and increasing efficiencies

Restaurant Chains

BPO & Contact Center

Supply Chain & Logistics

Certifications and Compliance

We take compliance and security extremely seriously. Our Canadian clients’ data stays in Canada, and our U.S. clients’ data stays in the U.S. Powered by AWS, Azure, and Google Cloud, we ensure ironclad security, regulatory compliance, and unmatched reliability.

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Image by Steve Johnson

AI Powered Solutions

We have developed a suite of AI powered solutions alongside our inbound and outbound AI omni channel agents to help you streamline and improve your collections, streamline processes and customer service engagement.

AI Quality Assurance & Compliance
Conduct call quality audits and generate a scorecard on your agents' calls to ensure governance and regulations are met using our AI solution. The AI solution will review, transcribe calls and provide a detailed summary report outlining compliance, quality and KPIs based on your criteria.
Omni Channel AI Digital Agent for Collection & Customer Service
Inbound and outbound AI-driven customer service agents excel in voice, chat, SMS, and email interactions, replicating human conversation with emotional intelligence and superior negotiation skills. Utilize hyper-realistic human voices to augment or scale your workforce with tireless AI support. Designed specifically for financial institutions and health (MSO & DSO)
AI Speech Analytics
Governmental and various company compliance and regulation require calls be transcribed and specific keywords flagged for escalation. Umbrella Tech AI's uses intent recognition, where customer may reveal an intent without necessarily stating the flagged keyword. Umbrella Tech's AI can immediately escalate to management via various channels.
Dialer & Transfer Agent for Right Party Verification
Verify the identity of your customer or client based on stored information in your database before proceeding. Take it a step further and send an SMS with a code to the customer's phone number on file to to authenticate their identify and prevent fraud.
This solution is designed and built by AI but not powered by AI to make it fast and affordable.
Generate RFP, RFQ, RFI, CMS & audits
Let Umbrella Tech's AI fill out, process and complete your RFP, RFQ, RFI or audits with minimal involvement from your end. Simply feed Umbrella Tech's AI your company documentation, policy publications, FAQ etc. and it takes care of the rest.  The same applications and functionality can be leveraged by a Compliance Management System to automate filling out customer compliance questionnaire. 
AI Process Automation for Application & Adjudication
Umbrella uses AI to streamline and automate key processes, including data analysis, application processing, and system integration with CRMs to keep records up to date. Our AI-powered outreach solutions engage customers to collect essential information, ensuring a seamless and efficient workflow. Contact us today to see how AI automation can enhance your operations and drive cost savings.
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