Solutions > AI Training Module
AI Powered Training Module
AI Powered Training Module
Employee performance, encompassing both new and existing staff, is pivotal for the success of contact centers. Ensuring adherence to compliance, regulations, and exemplary customer service practices is a significant challenge. Continuous interactive training emerges as an effective solution to enhance your workforce's capabilities, although it often comes with prohibitive costs.
Imagine the possibility of creating a simulated role-playing environment. This setup would mimic real-life interactions, allowing contact center agents to engage with a diverse array of customer scenarios, personalities, sentiments, and use cases.
Introducing the Training Module by Umbrella Tech AI. Our system initiates one-on-one calls with your agents, tailored to your specific training objectives. Whether it's handling difficult customers, ensuring compliance and regulatory adherence, mastering negotiation techniques, or upholding the highest standards of customer service, our AI adapts to any role, guiding the conversation with the appropriate tone and emotional intelligence to achieve your training goals.
Enhance this experience with our AI Call Scorecard. This tool allows you to evaluate call performance, pinpoint areas for improvement, and reinforce training, all while significantly reducing the costs associated with traditional human-led training methods.
Why Choose our AI Training Module?
Interactive
Research indicates interactive training is 47% more effective that traditional training. Replicate the experience of speaking with a customer while making sure it is guided towards a specific goal.
Precise
Leverage this interactive method to precisely push training including navigating difficult scenarios, following new regulation or simply strengthening specific areas of improvement.
Cost
Simulate the experience of speaking with a live customer without the need for expensive supervisors and trainers. Onboard new hires and get them trained quickly and cost effectively.
Real-Time Feedback
Don’t wait for the end-of-month reviews to take action. Get instantaneous feedback and data-driven insights as soon as a call ends, allowing for timely corrective action and continuous improvement.
Tailored & Cost-Effective
Customize the evaluation metrics to align with your brand’s unique values and customer service objectives. Reduce the overhead costs associated with human evaluators and invest more in customer-centric initiatives that grow your brand.
Deep Analytics
Go beyond the surface and get in-depth analytics. Understand the 'why' and 'how' behind each score, providing valuable insights for agent training and development.
AI Training Module Call Demo
A collection agent, Sam, calls a fictitious, difficult debtor that is facing financial challenges called Todd, played by our Umbrella Tech's AI. The call is meant to give the collector experience with negotiation, empathy and navigating a distressed debtor considering bankruptcy. The call is then audited by our AI Call Scorecard engine, transcribing the call, scoring it based on customized metrics and highlighting strengths, weaknesses and areas of improvement for the debtor.
