Solutions > AI Digital Agent
AI Agents: Collections, Customer Service and more
Omni Channel AI Digital Customer Service Agent
Our Omni Channel, multilingual Agents are capable of having fluid conversations with no limits within a set context, capable of small talk, empathy, negotiation, sentiment detection and tone adjustment, they replicate the human conversation experience. Imagine a contact center workforce comprised of untiring AI agents, working around the clock on various channels including Voice, SMS, Chat, Email and Social Media.
Our AI agents can be customized to integrate with backend systems to execute on various tasks
Potential applications include:
-
Negotiate payments for accounts receivable including a payment in full, settlement in full or payment plan
-
Perform Right Party Verification (RPV) and prevent fraud leveraging voice and SMS code to authenticate caller
-
Business Process Outsourcing (BPO): Virtual contact center
-
Health Sector: follow up appointments (Hospitals, Dentists etc.)
-
Hotels: Managing bookings and customer service
-
Airlines: Flights booking and customer service
-
Insurance: Providing car insurance quotes
-
Internal HR: Provide employees with needed information for processes
-
Contact centers: Augment existing human work force
Capabilities
Our AI customer service agents replicate the human conversation experience. They are capable of detecting customer sentiment, performing analysis and formulating an adaptive response with an empathetic tone. Additionally, continuous learning is at the core engine of our AI, reviewing thousands of interactions and learning to better the experience.
Continuous Learning and Improvement
Customer Sentiment Analysis
Adaptive Behaviour Response
Custom voice, accent, gender and demeanor
Multilingual support: English, French, Spanish, Arabic and others
A Complete AI Ecosystem for Collections
Umbrella’s AI Collection Agent is just one piece of the puzzle. Our clients achieve maximum efficiency by leveraging our AI Transfer Agent, which reduces live agents’ average handle times while increasing right-party contacts. Paired with AI Quality Assurance, which scores all inbound and outbound calls to ensure compliance and best practices, and AI Speech Analytics, which detects key intents and escalates critical cases to management, your operations become smarter and more effective.
Additionally, our Conversational AI-powered Email and SMS campaigns drive higher engagement with debtors. Together, these solutions form an integrated AI ecosystem designed to boost revenue, lower operational costs, and streamline workflows for peak efficiency.
Audio Demos
Validate the identity of a customer
Our AI transfer agents contact list of customers as part of a call campaign. The AI agents must validate the identity of the client before proceeding to disclose any further information or before transferring to a live agent.
Collection agent negotiating payment with a debtor
Our AI agent calls a debtor with regards to an outstanding car payment. The AI agent proceeds to ask the debtor their circumstances and works with them to arrive to an agreeable resolution. Kindly keep in mind the AI agent can be tweaked to act for 1st party or 3rd party with parameters to ensure the outcome of the call is a desired one for both parties involved.
